Help & FAQs

If your order has not been shipped, we may be able to cancel your order. Please contact our team as soon as possible to discuss possible options. orders@globaldraintech.com

Reach out to our sales team with detailed information about your project. We’ll review your requirements and provide a comprehensive quote tailored to your needs. Contact our team.

We start by understanding your requirements, designing a custom solution, providing prototypes or detailed plans, and then manufacturing and delivering the final product. We guide you through each step to ensure satisfaction.

We offer a comprehensive range of drain technologies, including floor drains, trench drains, linear drains, slot drains, and custom drainage solutions for various industrial, commercial, and residential applications.

We currently ship to the United States and Canada through our stocked program. To inquire about shipping to a different destination, please contact us.

Standard delivery times generally range from 3-5 business days. Expedited shipping is available for all Canadian and US customers (for an additional charge). Please contact our service team or click on our live chat to enquire about expedited shipping. International shipping times depend on product and destination (estimated at checkout). Custom orders can be completed for jobs of all shapes and sizes. Contact our team about industry leading custom solutions with lead times between 2-6 weeks.

Once your order has shipped, you will receive a tracking number via email. Use this number to monitor your shipment's progress on our website or through the carrier’s tracking system.

The lead time for custom slot drain orders varies depending on design complexity and production schedules. On average, custom orders may take between 2 to 6 weeks. We will provide a more accurate timeline based on your specific requirements.

We generally do not accept returns of any custom products, with in-stock system we may accept return with restocking fees. Please see our terms for full information.

Refunds are processed within 7 days from when we receive the item(s).

Once an order is confirmed, modifications or cancellations are subject to our policy. For custom orders, changes may be limited. Please contact us as soon as possible to discuss any adjustments.

If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or issue a refund, depending on the situation. Contact orders@globaldraintech.com